EXCHANGE & RETURN POLICY

ClassicUniver guarantees every buyer the right to an Exchange or Return under the conditions set out below.

WHEN AN EXCHANGE OR RETURN IS ACCEPTED

We accept your request when:

• You contact us within 30 days of receiving the product. This period is granted by ClassicUniver and goes beyond the minimum required by the European Union Consumer Rights Directive.
• The product is in perfect returnable condition — no signs of use, no damage, and with all tags intact.
• The product you received is different from the one you selected at the time of purchase.
• The product has a manufacturing defect that compromises its use.
• A personalized product has a defect or an obvious manufacturing error in the personalization you requested.

⚠️ IMPORTANT — WHEN WE CANNOT ACCEPT A REQUEST

• We do not process Exchanges or Returns after the 30-day period from receipt of the product, except in cases of manufacturing defect.

HOW TO SUBMIT A REQUEST

To start the Exchange or Return process, send an email to support@classicuniver.com including:

1. Your full name
2. Your order number
3. The reason for the Exchange or Return

Our team will then contact you with the next steps.

RETURN ADDRESS

Returns should be sent to:

71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Please contact us at support@classicuniver.com before sending any return. Returns sent without prior contact may not be processed.

RIGHT OF WITHDRAWAL (DROIT DE RÉTRACTATION)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, contact us at support@classicuniver.com within 14 days of delivery.

Return shipping costs are at the customer's expense, unless the product is defective or incorrect.